• Home
• About Us
• Events
• Mentorship
• News
• Membership
• Board
• Sponsors

“Your brand is the promise of value others will receive when dealing with you”

                           

Tina Waters Senior Vice President Human Performance, National Customer Operations, Comcast

Marge Jackson Vice President of Marketing,  Eastern Division, Comcast

Save the date for the third Speaker Series on 9/29!

---

Tina Waters

Senior Vice President Human Performance, National Customer Operations, Comcast

  

     Tina Waters serves as Senior Vice President Human Performance – National Customer Operations for Comcast Cable Communications, Inc.  In this role, Tina is the senior Human Resources executive for Customer Service Operations responsible for strategy development and implementation of employee recruitment, retention, recognition, and development initiatives for over 50,000 Customer Account Executives, Technicians, and leaders in Customer Operations.  Tina is focused on optimizing the Customer Operations’ employee experience in order to deliver a superior customer experience. 

     Tina began her career with Bell Atlantic (Verizon) as Manager of Call Centers for Small Businesses in Pennsylvania and Delaware.  She then transitioned to PECO Energy as Call Center Manager for call centers serving 1.5 million customers.  

    Tina graduated from Comcast’s premiere leadership development program – Executive Leadership Forum.  Tina completed the Harvard Business School/CTAM (Cable & Telecommunications Association for Marketing) and the Cornell University ILR School HR Strategy Executive Education programs.  She is a member of CTAM and the co-chair for the Cable Center Customer Care Committee.  Tina is also a member and mentor for Women in Cable and Telecommunications (WICT) and the National Association of Multi-ethnicity in Communications (NAMIC). Tina serves as a Chapter Advisor for the NAMIC Board.  Tina holds Comcast’s board seat with Urban League of Philadelphia. She is also a board member of the Villanova University Alumni Board. Additionally, Tina received the “Movers and Shakers” award from the American Women’s Heritage Society, Inc. and was recognized by the Philadelphia City Council for this honor.  Tina is the 2005 winner of NAMIC’s Paragon Award.  Tina received WICT’s Liberty Award in 2006.  In 2007, Waters became a Class XIV Fellow of the WICT Betsy Magness Leadership Institute.  Tina was recently named as a “Woman to Watch” by Multichannel News and a “Woman of Distinction” by the Philadelphia Business Journal.  Additionally, Tina was awarded “Women Worth Watching in 2010” honors by the Profiles in Diversity Journal. 

Marge Jackson

Vice President of Marketing, Eastern Division, Comcast

     Marge Jackson is vice president of marketing for Comcast Cable’s Eastern Division.  In this role, Marge is responsible for developing and leading the competitive strategy for the full Division. In addition, she oversees and manages the Product Marketing campaigns and leads the Division TV/direct marketing Marcomm strategy.

 

     Marge joined Comcast in 1998 as a direct sales representative for Comcast Online and went on to hold a host of positions with increasing responsibility.

 

     Marge continues to be recognized by peers and colleagues as an industry leader and top woman/minority in business. She was named to Multichannel News’  “40 Under 40” list, 2009 Most Influential Leaders and in 2008 was honored by NJ Biz as one of its "50 Best Women in Business.”  Jackson was one of only 30 candidates selected for the National Association for Multi-Ethnicity in Communication’s (NAMIC) Executive Leadership Development Program, recipient of NAMIC’s “Next Generation Leaders” award and was selected as one of  Cable Fax’s  Most Powerful Woman in cable.  Jackson is also a graduate of the Comcast Executive Leadership Forum (ELF), an active member of CTAM and WICT and is currently a graduate of WICT’s prestigious Betsy Magness Leadership Institute as a Class of XVII fellow.