Chapter Advisor – Marge Jackson
National Senior Vice President Call Center Sales, Comcast
Marge Jackson is a senior executive with a 20-year proven track record of sales, marketing & care operations experience for Comcast HQ Sales and Marketing team. Marge has oversight for sales strategy for more than 3k Inbound and outbound sales agents, handling over 12 million calls annually across 16+ call centers. Marge is responsible for setting the strategic vision to deliver a superior customer sales experience, build customer loyalty, and drive sales growth and revenue through people, processes, tools, and technology. Specifically, Marge partners with divisions and region leaders to align customer and sales strategies with corporate goals and drives major initiatives across the enterprise.
In her previous role, Marge Jackson was Vice President Customer Care Sales & Retention West Division. In this role, she had oversight for customer experience sales and loyalty strategy. Marge was responsible for the development of a unified sales and retention strategy. Her primary focus was on centralizing and standardizing compensation plans, call routing strategies, scorecard performance metrics, and agent development. Marge joined Comcast in 1998 as a direct sales representative for Comcast Online and went on to hold a host of positions in the field across all 3 divisions with increasing responsibility.
Marge continues to be recognized by peers and colleagues as an industry leader and top woman/minority in business. She was named to Multichannel News’ “40 Under 40” list, Most Influential Leaders and was honored by NJ Biz as one of its “50 Best Women in Business.” Jackson was one of only 30 candidates selected for the National Association for Multi-Ethnicity in Communication’s (NAMIC) Executive Leadership Development Program, was a recipient of NAMIC’s “Next Generation Leaders” award and was selected as one of CableFax’s “Most Powerful Woman in Cable.” Jackson is also a graduate of the Comcast Executive Leadership Forum (ELF), an active member of CTAM and WICT, a graduate of WICT’s prestigious Betsy Magness Leadership Institute as a Class of XVII fellow, a graduate of the Comcast Woman Leadership program at Wharton University, and most recently a graduate of the CTAM Executive Program at Harvard University.