Meet Laura! VP of Quality Operations & Performance Excellence at Comcast


What do you do for work and what do you love about it and what is most challenging?

Laura:  I work for Comcast as the VP of  Quality Operations and Performance Excellence (QOPE) for National  Technical Operations.  I love that we deliver changes that directly impact our customers and technicians.  Time and change are my biggest challenges.  In today’s industry, we must be able to pivot quickly; ensuring my team can adapt to the changes and deliver changing expectations requires solid prioritization and capacity management.


How have other women inspired you or helped shape your career?

Laura: I started my career in the Army Corps of Engineers as an officer, so there were very few senior female mentors.  My second boss was in the first class of women to graduate from West Point in 1980; she was a bad ass!  I learned that “rolling up my sleeves” with my soldiers earned me more respect than simply the rank on my collar.  I knew I had to earn my team members’ respect, versus  it just being handed to me. 


What is your favorite TV show and/or movie?

Laura: Favorite TV shows right now are Walking Dead, Game of Thrones and Outlander.  I like any Star Wars or Star Trek movie.


What is something that most people don’t know about you?

Laura: I’ve run 12 marathons and 32 Half Marathons in the past 11 years (and running 6 marathons in 2017 including Boston in April 2017). I am already tired thinking about it.


What’s your role with WICT? What did you enjoy most about that role?
Laura: I am on the WICT Philadelphia Board for Programming.  I love the fact that I can lend my creativity to shape a program for other women and help introduce new ideas or a new way of thinking to them.  I also enjoy collaborating with the other women on the board and learning from their experiences.


Why do you think WICT is important?
Laura: WICT has had an incredible impact on my career.   The organization brings women together to network, collaborate, communicate and learn from each other.  It’s made me realize I am not alone in my career journey and that I can leverage my network of WICT members for support and counsel.