Meet Michelle! Senior Program Manager at eClerx


What do you do for work and what do you love about it and what is most challenging?
Michelle: I am a Senior Program Manager at eClerx.  I’m responsible for supporting our training and quality programs. I work with other vendor partners across the organization hosting calibrations, overseeing the day to day results to ensure alignment.  What I love about my job is the people that I have the opportunity to work with. I love the partnership as we work together to ensure our agents are successful, and reach the ultimate goal which is to improve the customer experience.


How have other women inspired you or helped shape your career?
Michelle: Yes there were many women that have helped shape my career.  The most influential women was my mother who was a elementary 2nd grade school teacher for 30 years.  She inspired me to balance work and family, and always instilled to me and my sisters  that we could be anything we wanted to be as women , and hard work pays off.  My motto is to treat others as you want to be treated, and this has brought me along way.


What is your favorite TV show and/or movie?
Michelle: “This Is Us” and my favorite movie is “Sense and Sensibility”


What is something that most people don’t know about you?
Michelle: Most people would not know that I love to shop for old finds, fix up and refinish.  I also love to yard sale.


What’s your role with WICT? What did you enjoy most about that role?
Michelle: I’m currently an active member of WICT. I love the networking and hearing about  the great successes of so many of our members women within the industry. I would like to continue to increase my participation this year.


Why do you think WICT is important?
Michelle: We empower the young women to develop, encourage them to become the strong leaders of tomorrow.  I love that the WICT organization shines  such a positive light to the women in the community.  It allows us to network, and  build relationships with women all over the country.  We can relate as women to other women who have walked in our shoes.