Meet Tonya! Executive Director, Business Services Operations at Comcast

What do you do for work and what do you love about it and what is most challenging?

I manage and support four different teams of engineers, who are responsible for proactive monitoring, troubleshooting and resolving network outages and impairments, for large and enterprise commercial customer services across the United States. 

What I love most about this position, is the fact every day is a new day that will pose different challenges and opportunities for the team and I to learn. Every day is different; therefore, my job never becomes mundane or a set routine.

Most challenging aspects of my job is informing customers of outages. No one likes to be without service; therefore, helping my direct reports to stay calm and collective, yet informative to our customers is crucial. These situations are frustrating to all, but it is my responsibility to ensure, my employees learn how to manage these situations by ensuring the customers know we care by providing them crisp, clear and concise updates.


How have other women inspired you or helped shape your career?

Many of my mentors and women I admire all lead by example.  My mother is my hero, because she is a woman leading by example, based on her strong faith, courage and strength. Leading by example in my opinion is pivotal to success in my career as well as personal life.  My mentors have helped me by being examples of how to deal with the daily challenges and adversity I am faced with.  The women I have been inspired by has helped shaped my career, because they are brutally honest with me, on areas of opportunities, they are supportive beyond measure and most importantly they are my biggest cheerleaders as I have continued to have success in my career. 


What is your favorite TV show and/or movie?

Pretty Woman. I love Julia Roberts as an actress, and the message behind this movie, is when life throws you a curve ball, how you deal with opportunities presented as well as use them to your advantage to better yourself.  Also, while her life was not as she envisioned she still got everything she dreamed of as a kid.  


What is something that most people don’t know about you?

Per Myers Brigg I am classified as an ISFJ (Introvert, sensing, feeling, and judging). Many people reading this will be surprised and will find it hard to believe (smile), but I am truly am an introvert and it takes a lot to get me out of my shell.  I am honestly one of those homebody types; however, when I decided this was the career I wanted, I challenged myself to get out of my comfort zone and adapt to every situation. This meant instead of going back to room when on business travel to be by myself, I make a conscious decision to go out with my colleagues so I can build relationships and have fun with others. 


What’s your role with WICT? What excites you about this role?

I currently do not hold any officer positions within WICT, I am a member, advocate and huge supporter.  I have been fortunate to have been accepted in various leadership programs offered by WICT and my latest program was becoming a Betsy Magness Class 34 graduate.  This was by far was the best program I have ever been accepted to and the women I met in this class are my ROCK!! Having an organization that put women first and equipping them with programs, conferences and webinars are invaluable to our success in the industry.  What excites me the most about my role and participation in WICT are the relationships formed with other women at various levels across the world. When I meet other women, especially young women new in their career, I inform them about WICT and the many benefits it has and the positive outcomes on my career.


Why do you think WICT is important?

WICT is all about empowering women to reshape this industry by realizing their full potential and how to maximize our skills and strengths.  Industries are changing because now women have a seat at the table but we are still few in number for C-Suite roles.  The gender balance is now shifting and technology is transforming from a once male-dominated industry to women taking the reins of Fortune 500 companies. The programs, seminars, mentoring, and guidance WICT offers is invaluable and from personal experience it has shaped me into the leader you see here today.