CX Exchange with CSG: Trends & Peer Perspectives

Customer expectations keep rising, while budgets and resources get tighter. Many leaders call it an age of overwhelm—where change never stops and loyalty feels harder to win. But it’s also a chance to rethink how we build trust, bring clarity and create experiences that really stand out. Join us for a networking lunch on Wednesday, October 29^th where Robin Opperlee and Erin Veltkamp from CSG will share the top CX trends for 2026 and spark an interactive conversation about what they mean for our industry. You’ll have the opportunity to connect with peers, swap perspectives and leave with practical ideas that we can apply to thrive in each of our roles. 

Speakers

Robin Opperlee, VP of Marketing, leads marketing strategy and industry engagement at CSG, with expertise in global marketing, brand development and communications. She focuses on customer experience and payments, helping organizations navigate shifting expectations and strengthen relationships through practical, customer-first strategies.

Erin Veltkamp, Director of Product Marketing at CSG combines consumer insights and brand strategy to help companies create standout customer experiences. With a background in research and consulting for top brands, she leads storytelling, trend research and CX thought leadership at CSG—turning shifting behaviors into strategies that drive loyalty, retention and growth.

Reach out to Taylor Nolan (taylor.nolan@csgi.com) for more information!