Vice President, AI Transformation - Comcast

Pooja Kapadia currently leads AI Strategy and Transformation at Comcast. Her career has consistently centered on moments when technology reshapes customer expectations and business models, from social media changing marketing, to mobile apps transforming engagement, big data powering personalization, digital wallets disrupting payments, and now AI redefining how companies serve customers, operate, and deliver value in an AI-first world.
 

Prior to her current role, Pooja worked in Comcast’s core Xfinity business, where she led the launch of Xfinity Rewards and developed strategies to deepen customer relationships. Before Comcast, she spent nearly 15 years at American Express in strategy, brand, marketing, and product management roles, and began her career as a management consultant with Monitor Group. Across her career, she has developed a reputation for bringing curiosity, creativity, analytical rigor, and practical problem-solving to moments of change.
 

Pooja holds a B.S. in Economics from the Wharton School at the University of Pennsylvania and an M.B.A. from Harvard Business School. Originally from St. Louis, Pooja now lives outside Philadelphia with her husband and two children. In her spare time, she can often be found cheering on her son’s Little League team, shouting for an encore at her daughter’s dance recitals, or getting on the court to work on her tennis serve.